For User / Patient: Terms and Conditions for Using Call & Cure Online Consultation App

This Agreement defines the terms and conditions under which patients are allowed to use the Call & Cure Website and describes the manner in which we shall treat your account while you are registered as a member with us. If you have any questions about any part of the Agreement, feel free to contact us at

The medical care provided by these services is not intended to replace a full medical evaluation or face-to-face visit with a physician. The Physician may not have important information that is usually obtained through a physical examination. The absence of physical examination may affect the Physician’s ability to give a complete opinion on patient’s condition, disease or injury. Call & Cure Online consultation services are for medical purposes only and not for use in any related litigation or malpractice matters.

We reserve the right to modify or terminate any portion of the Agreement for any reason and at any time, and such modifications shall be informed to you in writing You should read the Agreement at regular intervals. Your use of the Call & Cure Website following any such modification constitutes your agreement to follow and be bound by the Agreement so modified.

You acknowledge that you will be bound by this Agreement for availing any of the Services offered by us. If you do not agree with any part of the Agreement, please do not use the Website or avail any Services.

Your access to use of the Website and the Services will be solely at the discretion of Call & Cure.
The Agreement is published in compliance of, and is governed by the provisions of Indian law, including but not limited to:
1) the Indian Contract Act, 1872,
2) the (Indian) Information Technology Act, 2000, and
3) the rules, regulations, guidelines and clarifications framed there under, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”), and the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011 (the “IG Rules”).

Conditions of use

You must be 18 years of age or older to register, use the Services, or visit or use the Website in any manner. By registering, visiting and using the Website or accepting this Agreement, you represent and warrant to Call & Cure that you are 18 years of age or older, and that you have the right, authority and capacity to use the Website and the Services available through the Website, and agree to and abide by this Agreement.

Information Collection and Use for Patients

Having a big sale, on-site celebrity, or other event? Be sure to announce it so everybody knows and gets excited about itFor a better experience, while using our Service, we may require you to provide us with certain personally identifiable information. The information that we request will be retained by us.

Call & Cure collects, directly or indirectly, and displays on the Call & Cure Website, relevant information regarding the profile and practice of the Practitioners listed on the Website, such as their specialization, qualification, fees, location, visiting hours, and similar details. Call & Cure takes reasonable efforts to ensure that such information is updated at frequent intervals.

Call & Cure assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect User’s equipment on account of User’s access to, use of, or browsing the Website or the downloading of any material, data, text, images, video content, or audio content from the Website. If a User is dissatisfied with the Website, User’s sole remedy is to discontinue using the Website.

If Call & Cure determines that you have provided fraudulent, inaccurate, or incomplete information, Call & Cure reserves the right to immediately suspend your access to the Website or any of your accounts with Call & Cure.

Book Appointment by Patients

Call & Cure will ensure Patients are provided with confirmed appointment. However, Call & Cure has no liability if such an appointment is later cancelled by the Practitioner, or the same Practitioner is not available for appointment.

If a patient has used the call services, Call & Cure reserves the right to share the information provided by the patient with the Practitioner and store such information and/or conversation of the patient with the Practitioner.

If the patient decides to engage with a Practitioner to seek medical services, the User shall be doing so at his/her own risk.

Call & Cure is not involved in providing any healthcare or medical advice or diagnosis and hence is not responsible for any interactions between User and the Practitioner. Patient understands and agrees that Call & Cure will not be liable for:
1)Patients interactions and associated issues User has with the Practitioner;
2)the ability or intent of the Practitioner(s) or the lack of it, in fulfilling their obligations towards patients;
3)any wrong medication or quality of treatment being given by the Practitioner(s), or any medical negligence on part of the Practitioner(s);
4)inappropriate treatment, or similar difficulties or any type of inconvenience suffered by the patient due to a failure on the part of the Practitioner to provide agreed Services;
5)any misconduct or inappropriate behavior by the Practitioner or the Practitioner’s staff;
6)cancellation or no show by the Practitioner or rescheduling of booked appointment or any variation in the fees charged, provided these have been addressed to Call & Cure.

Patients are allowed to provide feedback about their experiences with the Practitioner, however, the User shall ensure that, the same is provided in accordance with applicable law. User however understands that, Call & Cure shall not be obliged to act in such manner as may be required to give effect to the content of Users feedback, such as suggestions for delisting of a particular Practitioner from the Website.

Doctor Patient Relationship

This Site/mobile app and its Services are not intended to be used to treat a medical emergency or acute medical condition, Provide a final diagnosis or initiate a treatment plan, Resolve medical issues.

By engaging with Call & Cure, you acknowledge and agree to assume the risk of these limitations.

You further understand that no warranty or guarantee has been made to you concerning any particular result or cure of any condition.

Refund Policy

In case Doctor not able to Call the patient for a booked appointment due to any unavoidable circumstances, we guarantee you that a refund will be done to your account within 24 Hrs. you can use the contact form to reach to us.

Health Packages

• Health Package cover only 1 member
• Validity of the health package starts on the date of buying the package
• The User is expected to read and understand all other terms & conditions mentioned in the Book appointment by Patient section.

Contact Us

If you have any questions or suggestions about our Terms and Conditions, do not hesitate to contact us.
Copyright @2020 Call & Cure
Copyright of Nuark Healthcare Services & Technologies Pvt.Ltd .

All Rights Reserved.